: Remove Old Messages from Mail Server
If you cannot find the answers to your questions within this e-mail documentation, please e-mail or call Acuity Marketing Communications E-mail Support at 615.591.7025, extension 203.
While Acuity's mail servers are state-of-the-art, no server has unlimited storage capacity. Thus, it is part of the terms of your Acuity e-mail service that your Outlook mail program must be set to download your mail each time Outlook checks for new messages.
The process of setting up your Outlook program to do this is outlined below.
IMPORTANT NOTE: Acuity reserves the right to delete any previously-downloaded mail left on the server after 14 calendar days.
We appreciate and understand that some of our customers use our AcuWebMail [browser-based remote mail access] service while traveling, and thus may wish to have access to their recently-downloaded messages [in addition, of course, to any new messages] while they are away; hence the 14-day "grace period." Please note that this 14-day period only applies to previously-downloaded mail; that is, mail you probably downloaded and viewed at your office before you left on your trip. Any new mail that comes to you and has not yet been downloaded to your personal computer is exempt from the 14-day rule. If you will be traveling for a longer period, please contact us to make special arrangements.
Windows PC (Outlook)
Mac OS X 10.3 (Outlook)
Mac OS 9 (Outlook Express)